Jim finally got in contact with Keith, the person in charge of our kitchen install. They've agreed to pay for the replacement decorator doors. He hadn't returned our calls because... get this... his house burned down last weekend and he and his wife and daughter "got out with just minutes to spare".
Crazy! I guess there IS someone that is having worse luck than me these days. While I don't feel bad about being persistent about getting the decorator doors replaced, I do feel bad for him and his family. That is just terrible!